FAQs

Hottoerak How does the red light therapy technology work?

Hottoerak red face Masks, delivers safe, concentrated wavelengths of light directly to the underlying layers of the skin. The optimal wavelength of light is absorbed by skin cells and initiates the production of collagen, elastin and fibroblasts. In turn, this stimulates mechanisms within the skin that address skin problems and concerns from the inside out.

What can I treat with the Red Light Mask Anti-Aging Treatment?

Red Light Mask Anti-Aging Treatment can rejuvenate the skin and combat the signs of ageing such as smoothing fine lines and wrinkles. But more than that, this treatment also improves skin tone and texture by firming, soothing and brightening the skin, reducing redness and inflammation, and improving sun spots and hyperpigmentation.

With daily treatments, users typically see a noticeable improvement in wrinkles, fine lines and signs of aging, as well as improved skin tone and smoothness after 12 weeks.

How many LEDs does the light therapy device have?

There are 222 LED bulbs positioned in the face mask.

How long will it take for me to see results?

Depending on the skin problem you are trying to treat: with daily use, users usually notice a reduction in acne after two weeks! Users typically see a noticeable improvement in wrinkles, fine lines and signs of ageing after 8-12 weeks, as well as improved skin tone and smoothness.

What is the wavelength of the seven-colour red light mask?

The seven-colour mask has a variety of wavelengths, each with a different effect

• 415nm: It has the effect of killing Propionibacterium acnes and promoting the recovery of inflammation, and it can also effectively inhibit the secretion of sebaceous gland oil, with the effect of improving the immune mechanism and preventing the recurrence of acne.
• 425nm: Some studies have reported that using blue light to treat infected hard-to-heal wounds can kill Staphylococcus aureus and promote wound healing.
• 470nm: At present, blue light has been widely used in clinical treatment of acne, and achieved good efficacy. Meanwhile, in experimental studies, blue light also has a fairly good killing effect on Helicobacter pylori, Methicillin-resistant Staphylococcus aureus (MRSA), Pseudomonas aeruginosa, and various oral pathogens.
• 500nm: Compared with UV light, blue light is more penetrating to the human eye. This part of the blue light is mainly shorter wavelength blue light, between 400-450nm. The longer wavelength blue light (around 480nm), on the other hand, has a beneficial effect on people, can regulate mood, memory and cognitive functions, affecting the circadian rhythm, blue light irradiation is insufficient, and even easy to lead to the emergence of myopia.
• 525nm: improves skin colour, treats dull skin, and repairs problems such as skin laxity and acne.
• 590nm: accelerate wound healing, enhance the absorption of maintenance products.
• 660nm: after red light is absorbed by cell mitochondria, it can promote cell metabolism and growth of granulation tissue, mainly used in the treatment of skin infections, skin ulcers, folliculitis, boils, salpingitis, baldness and other skin diseases. Red light irradiation has anti-inflammatory and analgesic effects, increases the phagocytosis of white blood cells, improves body immunity, and promotes autologous anti-inflammation.

How should l clean the LED face mask after use?

Wipe the LED mask with a water-based wipe or lint-free damp cloth. Stubborn stains can be gently removed with 70% alcohol. We recommend that you always clean your face thoroughly before use! Residues from make-up or other creams/serums may cause discolouration.

How long does it take for my order to be shipped?
We usually arrange shipment within 1-2 business days after order confirmation. You can check the estimated shipping date at checkout and track the shipping status via the order details page.

How are shipping costs calculated?
For locations within the US/Canada, we will offer a free shipping option.Other regions will have different shipping settings, details are available when you place your order.

Do you support international shipping?
No, we do not support international shipping. If you need, please contact our customer service by email: service@hottoerak.shop

Can I track my order?
Yes, once your order has shipped, you will receive an email with order tracking information. You can also log in to your account and find the tracking information on the order details page

How do I receive notifications about order shipment and delivery?
We will send you notification of the shipment and delivery of your order via email. Please make sure your contact information is up to date in order to receive timely notifications.

Can I return the product if I am dissatisfied?
Yes, we offer returns if you are not satisfied with your purchase. Please review our return policy to ensure that your return meets the relevant conditions.

How long does it take to process a refund?
Once we have received and reviewed the return, the refund will be processed within 10 business days. The actual refund time depends on the refund method you choose and your bank's processing time.

Do you have social media accounts?
Yes, we have official accounts on multiple social media platforms.You can search our brand name on Youtube, TikTok platforms and follow our official accounts to get the latest product information, promotions and exciting content.Or you can click here for Youtube, TikTok and FaceBook respectively to go to our corresponding official accounts.

How can I update my account information?
Log in to your account and make changes in your Profile or Account Settings.If you have any difficulties, please do not hesitate to contact our customer service:service@hottoerak.shop.

What should I do if I forget my password?
If you have forgotten your password, you can click on the "Forgot Password" link on the login page and follow the steps to reset your password.If you encounter problems, please contact Customer Service for assistance.

What payment options are available?
We offer a variety of payment options, including credit cards, debit cards, and more.You can choose the most convenient payment option on the checkout page.

How can I use promo codes or gift cards?
We offer a variety of payment options, including credit cards, debit cards, and more.You can choose the most convenient payment option on the checkout page.

Is the payment process secure?
Yes, we use advanced encryption technology to ensure the security of your payment information.We do not store your sensitive payment information and all transactions are strictly protected. If you have any concerns about payment security, please contact our customer service.

Is personal information shared?
We are committed to not sharing your personal information with third parties without your consent.Your information will only be used for order processing, customer service and internal analysis. We strictly comply with relevant regulations and policies to protect our customers' privacy.

Where can I review the privacy policy?
You can find our Privacy Policy page on our official website.This page details our policy on the collection, use and protection of personal information. A link to the privacy policy can be found at the bottom of the website or in your user account settings. If you have any questions about the privacy policy, please feel free to contact our customer service team:service@hottoerak.shop