How long does it take for my order to be shipped?
We usually arrange shipment within 1-2 business days after order confirmation. You can check the estimated shipping date at checkout and track the shipping status via the order details page.

How are shipping costs calculated?
For locations within the US/Canada, we will offer a free shipping option.Other regions will have different shipping settings, details are available when you place your order.

Do you support international shipping?
No, we do not support international shipping. If you need, please contact our customer service by email: service@hottoerak.shop

Can I track my order?
Yes, once your order has shipped, you will receive an email with order tracking information. You can also log in to your account and find the tracking information on the order details page

How do I receive notifications about order shipment and delivery?
We will send you notification of the shipment and delivery of your order via email. Please make sure your contact information is up to date in order to receive timely notifications.

Can I return the product if I am dissatisfied?
Yes, we offer returns if you are not satisfied with your purchase. Please review our return policy to ensure that your return meets the relevant conditions.

How long does it take to process a refund?
Once we have received and reviewed the return, the refund will be processed within 10 business days. The actual refund time depends on the refund method you choose and your bank's processing time.

Do you have social media accounts?
Yes, we have official accounts on multiple social media platforms.You can search our brand name on Youtube, TikTok platforms and follow our official accounts to get the latest product information, promotions and exciting content.Or you can click here for Youtube, TikTok and FaceBook respectively to go to our corresponding official accounts.

How can I update my account information?
Log in to your account and make changes in your Profile or Account Settings.If you have any difficulties, please do not hesitate to contact our customer service:service@hottoerak.shop.

What should I do if I forget my password?
If you have forgotten your password, you can click on the "Forgot Password" link on the login page and follow the steps to reset your password.If you encounter problems, please contact Customer Service for assistance.

What payment options are available?
We offer a variety of payment options, including credit cards, debit cards, and more.You can choose the most convenient payment option on the checkout page.

How can I use promo codes or gift cards?
We offer a variety of payment options, including credit cards, debit cards, and more.You can choose the most convenient payment option on the checkout page.

Is the payment process secure?
Yes, we use advanced encryption technology to ensure the security of your payment information.We do not store your sensitive payment information and all transactions are strictly protected. If you have any concerns about payment security, please contact our customer service.

Is personal information shared?
We are committed to not sharing your personal information with third parties without your consent.Your information will only be used for order processing, customer service and internal analysis. We strictly comply with relevant regulations and policies to protect our customers' privacy.

Where can I review the privacy policy?
You can find our Privacy Policy page on our official website.This page details our policy on the collection, use and protection of personal information. A link to the privacy policy can be found at the bottom of the website or in your user account settings. If you have any questions about the privacy policy, please feel free to contact our customer service team:service@hottoerak.shop